Last updated: 26 October 2026
01. Return requests
You may ask to return an eligible item within 14 calendar days after delivery. Start by emailing strikelab.ea@gmail.com or +971 54 487 5946 with your order number, reason for the return, and relevant photos. Do not send your product back until our team provides return instructions.
02. Eligibility
For change-of-mind returns, the product should be unused, in original condition, and include all supplied accessories and packaging where reasonably possible. Used, significantly damaged, or incomplete items may not qualify for a discretionary return, except where applicable consumer law provides otherwise.
- Compression bags and the electric pump should be returned together if sold as one kit.
- Items damaged during use or due to misuse may not qualify for a change-of-mind return.
- Mandatory rights for faulty, incorrect, or misdescribed goods always apply.
03. Faulty or incorrect products
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us with your order details and clear photographs. We will assess the issue and arrange an appropriate repair, replacement, refund, or other legally required remedy. You are not required to waive statutory consumer rights to receive help.
04. Return shipping
For an approved change-of-mind return, the customer normally pays the return shipping costs unless we confirm otherwise. For verified faulty, damaged-on-arrival, or incorrectly supplied products, we will arrange an appropriate remedy and return-shipping responsibilities in line with applicable law.
05. Refunds and processing
Once an approved return is received and assessed, or another refund remedy is agreed, we aim to initiate an approved refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to show the funds. Original shipping fees for change-of-mind returns may not be refundable unless required by law.
06. Cancellations
If you need to cancel or change an order, contact us as quickly as possible. Changes may no longer be possible once the order has entered fulfilment or shipped.
07. Statutory rights and return address
Nothing in this policy reduces mandatory consumer protections in your jurisdiction. Our business correspondence address is Dubai Marina, Dubai, United Arab Emirates, not a returns warehouse. We will provide the appropriate return location only after your request is reviewed.