Last updated: 26 October 2026
01. Delivery destinations
Strike Lab delivers to the destinations offered during checkout. Available countries, shipping services, and delivery fees depend on your delivery address and selected products. If checkout does not offer delivery to an address, we cannot accept that order for delivery there.
02. Processing and transit times
Orders are prepared and shipped by our fulfilment partners. Processing and transit times can vary by destination, stock availability, carrier, weekends, public holidays, and customs. Any estimated delivery dates shown at checkout or in your order updates are estimates, not guaranteed arrival dates.
If an order is delayed beyond the estimated delivery window, contact us with your order number so we can investigate and advise on available remedies.
03. Shipping charges and customs
Any shipping charges collected by Strike Lab are shown before you place your order. For cross-border orders, customs duties, import VAT or taxes, and carrier clearance fees may be payable on delivery if they were not collected at checkout. Such charges are determined by the destination authorities and are the recipient's responsibility where permitted by law.
04. Order tracking
When a carrier tracking reference is available, we will send tracking information to the email or phone number entered at checkout. Tracking events may take some time to appear after dispatch.
05. Accurate addresses and delivery issues
Please check your address, phone number, and postal information before confirming an order. Contact us promptly if a correction is needed. We cannot always change details after dispatch. If your parcel is marked delivered but missing, or arrives damaged, email us so we can help investigate.
06. Returns and contact
Please review our Returns & Refunds Policy. For shipping help, email strikelab.ea@gmail.com or +971 54 487 5946. Strike Lab's business correspondence address is Dubai Marina, Dubai, United Arab Emirates. This is not a returns drop-off address.